Delivery and Returns

Panda Press is a marketplace and you are buying directly from the vendor when you purchase anything on this site. Each vendor has their own lead times and delivery times. Please make sure to read the terms and conditions on the vendors page. Its worth keeping in mind that as each product is personalized, the product only gets made by the vendor after you place your order. Once they have made your item, only then is it handed over to the courier for shipping. Both the time for making the item and the time for delivery should be factored in to determine when you will receive your goods.

As each product is customised especially for you, our vendors unfortunately cannot accept returns, exchanges or order cancellations. Should the item you receive be faulty, you should notify the vendor within 7 days of receipt of the item. The vendor will send you a replacement or provide you with a refund depending on the vendors individual terms and conditions.

Contact the vendors via the “contact vendor” link on the vendors page.

Panda Press is not directly involved in any transactions between the vendor and the buyer. Please read the vendors terms and conditions before you buy from them. If you have a problem with an order, contact the vendor directly in order to ensure quick resolution as Panda Press is unable to do refunds on behalf of our vendors.

If you are unable to reach a resolution with the vendor, contact Panda Press, where we will gladly mediate the issue between the vendor and the buyer. It is important to maintain all communications with the vendor via the sites messenger tool to allow Panda Press to mediate if this becomes necessary.

Our vendors currently do not ship beyond the borders of South Africa. If you are based outside South Africa and wish to order a products on Panda Press, please contact Panda Press directly with the description and details of the product you would like as well as the country and city you would like it shipped to and we will contact the vendor to determine whether they are able to accommodate you.